CHARLIE 2.JPG

CHARLIE-  2009- 2017

FAQ

ARE THE PRODUCTS TESTED ON ANIMALS?
NO. WE HAVE A REMIT THAT IS NOT ONLY AGAINST ANIMAL TESTING BUT NONE OF OUR INGREDIENTS CAUSED ANIMALS HARM.


WHY DO YOU NOT HAVE THE LEAPING BUNNY ACCREDITATION?
THE LEAPING BUNNY ONLY COVERS ANIMAL TESTING- IT DOES NOT COVER IF INGREDIENTS HARM ANIMALS- SUCH AS PALM OIL- WHICH IS IN MOST EMULSIFIERS- WHICH ARE USED TO MAKE CREAMS. WE ARE REGISTERED WITH THE VEGAN SOCIETY WHICH NOT ONLY IS THE STANDARD FOR VEGAN PRODUCTS BUT ALSO HAS A POLICY FOR INGREDIENTS NOT BEING HARMFUL OR TESTED ON ANIMALS.

 


DO YOU SELL TO CHINA?
NO, BUT WE DO WHOLESALE TO A SMALL START UP IN HONG KONG WHO DO NOT HAVE A REMIT REGARDING COMPULSORY TESTING ON COSMETICS.

SINCE MAY 2021 CHINA HAVE CHANGED THEIR REGULATIONS AND DO NOT REQUIRE ANIMAL TESTING ON CERTAIN PRODUCTS THAT ARE IMPORTED VIA ONLINE SALES. 



DO YOU USE PALM OIL OR PALM OIL DERIVATIVES IN YOUR PRODUCTS?
NO. WE ARE ONE OF VERY FEW SKINCARE BRANDS WHO PRODUCE EMULSIFIED PRODUCTS (I.E. CREAMS) NOT TO DO SO. 


WHY IS PALM OIL 'BAD'?
CREAMS ARE MADE FROM BONDING WATER AND OIL- A PROCESS CALLED 'EMULSIFICATION'. 99% OF EMULSIFIERS ARE PARTLY MADE FROM PALM OIL. PALM OIL PER SE ISN'T BAD FOR YOUR SKIN BUT THE CURRENT PRODUCTION METHODS OF OIL PALM IS HARMFUL TO THE ENVIRONMENT AND AND ANIMALS BY WAY OF ILLEGAL LOGGING, DEFORESTATION AND ANIMAL HABITAT DISLOCATION. ALTHOUGH THE RSPO (ROUNDTABLE FOR SUSTAINABLE PALM) ARE THE REGULATORY BODY, REPORTS HAVE SHOWN THAT THERE HAS BEEN LITTLE PROGRESS IN REGULATING PALM OIL PRODUCTION TO ENVIRONMENTAL STANDARDS. UNTIL THIS MASSIVELY IMPROVES, WE WANT TO OFFER PEOPLE A CHOICE WHERE FEW EXISTS. 

 


WHAT IS 'REAL CRUELTY FREE'?
NO TESTING ON ANIMALS IS GOOD. NO CRUELTY TO ANIMALS DURING HARVESTING INGREDIENTS IS BETTER. PALM OIL AND IT'S DERIVATIVES IS ONE SUCH INGREDIENT AND IT IS IN A MAJORITY OF WATER BASED SKINCARE. 

 


ARE THE PRODUCTS CERTIFIED PALM OIL FREE?
YES. WE WERE THE FIRST SKINCARE BRAND IN THE UK TO BE CERTIFIED BY POFCAP (INTERNATIONAL PALM OIL FREE CERTIFICATION TRADEMARK). 


IS YOUR POSITION TO BOYCOTT PALM OIL?
NO. WE UNDERSTAND THE COMPLICATED NATURE AND WIDESPREAD USE OF PALM OIL AND THEREFORE SUPPORT THE ONGOING DISCOURSE TO MAKE SUSTAINABLE PALM OIL- SOMETHING THAT CURRENTLY DOES NOT REALLY EXIST. 


ARE THE PRODUCTS CERTIFIED VEGAN?
YES. ALL OF OUR PRODUCTS ARE VEGAN AND CERTIFIED BY THE VEGAN SOCIETY.


ARE THE PRODUCTS CERTIFED ORGANIC?
YES. ALL OF OUR PRODUCTS ARE CERTIFIED BY THE SOIL ASSOCIATION COSMOS ORGANIC. 


ARE ALL THE INGREDIENTS YOU USE ORGANIC?
MOST OF THE INGREDIENTS THAT WE COULD AQUIRE ORGANIC, WE HAVE. SOME INGREDIENTS SUCH AS WATER, WAX OR EMULSIFIERS ARE NOT CONSIDERED ORGANIC. THEY ALSO NEED TO BE ORGANIC INGREDIENTS CERTIFIED BY THE SOIL ASSOCIATION.


DO ANY OF THE PRODUCTS CONTAIN CHEMICALS?
NONE OF THE PRODUCTS CONTAIN CHEMICALS AND ARE ALL NATURALLY DERIVED IF NOT ORGANIC.


DO YOU USE PRESERVATIVES?
YES. PRESERVATIVES NEED TO BE USED FOR WATER BASED PRODUCTS OR IT WILL GROW MOULD AND BACTERIA. WE CURRENTLY USE AN ECO PRESERVATIVE AND A SALT BASED PRESERVATIVE WHICH ARE THE BEST ON THE MARKET FOR ORGANIC COSMETIC PRODUCTS. 

WE DO NOT USE PHENOXYETHANOL WHICH IS AN UNPLEASANT, CHEAP PRESERVATIVE. 



DO YOU USE PARABENS?
NO.


DO YOU USE SLS (SODIUM LAURYL SULFATE)?
NO.


DO YOU USE PEGS (POLYETHYLENE GLYCOL)?
NO. 


DO YOU USE PLASTIC IN YOUR PACKAGING?
YES. WE USE PET WHICH IS WIDELY RECYCLABLE FOR OUR HAND & BODY CREAMS AS IT IS SAFER IN THE BATHROOM. WE ARE CURRENTLY REPLACING OUR BLACK PP LIDS WITH ALUMINIUM CAPS.


WHO MAKES THE PRODUCTS?
EVERY SINGLE JAR AND BOTTLE ARE HAND MADE BY FOUNDER, JC.


DO YOU DO CONTAINER RETURNS/REFILLS?
CURRENTLY, AS WE DO NOT HAVE A PHYSICAL SHOP WE CANNOT DO COLLECTIONS OR REFILLS. WE DO HOWEVER HAVE REFILLS OF OUR HAND & BODY CREAMS. 


CAN I GET A REFUND IF I DON'T LIKE A PRODUCT?
YES. JUST EMAIL : JC@QUEENIEORGANICS.COM
PROVIDING IT IS WITHIN 28 DAYS OF PURCHASE.



WHY AREN'T THE PRODUCTS PACKAGED IN BOXES?
BECAUSE WE CONSIDER IT A WASTE OF CARD AND ALL THE INFORMATION REQUIRED IS DESIGNED ONTO THE LABELS. 


DO YOU USE POLYSTYRENE FILLER BEANS IN DELIVERY PARCELS?
NO. WE USE EITHER RECYCLED PAPER OR STARCH BASED FILLER WHICH ARE BIODEGRADABLE/WATER SOLUBLE. 


WHICH COUNTRIES DO YOU POST TO?
UK
IRELAND
EU COUNTRIES
UNITED STATES
CANADA
HONG KONG
JAPAN

IF THE COUNTRY YOU RESIDE IN ISN'T ON THIS LIST AND YOU WOULD LIKE TO BUY OUR PRODUCTS, PLEASE WRITE US AN EMAIL AND WE WILL CHECK IF WE CAN SEND YOU SOME LOVELY SKINCARE. 

 



SHOULD YOU HAVE ANY QUESTIONS THAT ARE NOT ANSWERED, PLEASE DROP US AN EMAIL:

JC@QUEENIEORGANICS.COM